A complete three-app taxi dispatch platform with live WebSocket dispatch, GPS fleet tracking, and intelligent auto-dispatch — built from scratch for a Scarborough, North Yorkshire taxi company.
Boro Cars was running dispatch off phone calls, paper logs, and WhatsApp groups. Drivers had no visibility into incoming jobs, customers couldn't track rides, and the office was a bottleneck for every single booking.
Every booking came through a phone call. No online presence meant lost customers to competitors with apps.
Dispatchers relayed jobs over radio. Average dispatch time was 3-4 minutes per booking, with frequent miscommunication.
No GPS tracking meant dispatchers had no idea which drivers were closest. Jobs went to whoever answered first, not who was nearest.
No records of driver performance, wait times, or revenue trends. Impossible to make informed business decisions.
We built a complete taxi dispatch ecosystem: a control room for dispatchers, a booking portal for customers, and a mobile-first app for drivers — all connected in real time via WebSocket.
The nerve centre. A real-time command hub where dispatchers manage every booking, monitor the live fleet map, and coordinate drivers across Scarborough.
A clean, fast booking experience. Customers enter pickup and drop-off, see an instant fare estimate, book a ride, and track their driver in real time.
Purpose-built for drivers on the move. Accept jobs with one tap, navigate to pickups, update statuses, and manage their shift — all from their phone.
Sub-second job delivery from dispatcher to driver. No polling, no delays — instant push over persistent WebSocket connections.
Intelligent nearest-driver matching considers GPS distance, driver status, and performance score to assign jobs automatically.
Real-time Leaflet.js map showing every driver's position, status, and current job. Full fleet visibility at a glance.
Customers see an accurate fare quote before booking, calculated from distance, time of day, and vehicle type.
Built from day one to support multiple taxi companies. Isolated data, custom branding, and independent configuration per tenant.
Performance scoring based on acceptance rate, completion rate, and customer feedback. Full shift reports and revenue analytics.
No framework bloat, no unnecessary dependencies. We chose a lean, proven stack optimised for real-time performance and easy deployment — single-file server deployments that just work.
From day one of going live, Boro Cars saw measurable improvements in dispatch speed, booking volume, and driver efficiency.
Live fleet map, booking queue, and driver management in one real-time control hub.
Clean booking flow with fare estimation, address autocomplete, and live driver tracking.
Mobile-first dark interface for accepting jobs, navigating to pickups, and tracking earnings.
"We went from shouting over radios to dispatching jobs in seconds. The drivers love the app, customers love being able to track their taxi, and I can finally see exactly what's happening across my fleet. It's transformed the business."
We build custom dispatch systems, booking platforms, and SaaS products. Let's talk about what you need.
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